Refund policy
RETURN & REFUND POLICY
Custom Orders
Because most products produced by LUAR Printing Solutions are customized, personalized, printed, embroidered, engraved, cut, or otherwise made specifically for each customer, all custom sales are final once artwork has been approved or production has begun.
Custom products are not eligible for return, exchange, or refund due to changes of mind, incorrect sizes or quantities ordered by the customer, or errors contained in artwork or information that the customer approved before production.
Artwork Approval
Customers are responsible for carefully reviewing all proofs before approval, including spelling, grammar, names, phone numbers, colours, sizes, quantities, positioning, artwork, and design details.
Once a proof has been approved, LUAR Printing Solutions will produce the order according to the approved artwork. Changes requested after approval may result in additional charges and may affect the completion date.
Customer-Supplied Garments & Items
Customer-supplied garments, products, or materials are accepted at the customer’s own risk.
Although LUAR Printing Solutions takes reasonable care when printing, embroidering, pressing, applying vinyl, or otherwise customizing customer-supplied items, materials may react differently to heat, pressure, ink, adhesives, needles, pretreatment, or other production processes.
LUAR Printing Solutions does not guarantee replacement or reimbursement of customer-supplied items that are damaged, discoloured, scorched, distorted, misprinted, or otherwise affected during the customization process, except where required by applicable law.
By providing their own garments or products, the customer acknowledges and accepts these risks before production begins.
Production Errors
If LUAR Printing Solutions makes a production error that materially differs from the approved artwork or order specifications, please contact us as soon as possible after receiving the order.
We will review the issue and, when appropriate, may repair, reprint, replace, or otherwise correct the affected item at our discretion and in accordance with applicable law.
Photographs or return of the affected product may be required.
Colour Variations
Colours displayed on phones, computers, proofs, or other screens may vary from the final printed product. Slight variations in colour, placement, print appearance, garment colour, material, or manufacturing batches are not considered defects.
Deposits & Cancellations
Deposits for custom orders reserve production time and may be used toward artwork, setup, materials, or production preparation.
Once artwork, setup, ordering of materials, or production has begun, deposits are non-refundable.
Cancellation requests must be made as soon as possible. Any work or materials already completed or ordered may be charged to the customer.
Final Sale Items
Custom printed, embroidered, personalized, special-order, or customer-approved products are final sale unless otherwise required by applicable law.
Nothing in this policy limits any rights or remedies that a customer may have under applicable consumer protection law.
Questions or concerns:
hello@luarprinting.com
(236) 883-7241
LUAR Printing Solutions
349 Columbia Street, New Westminster, BC V3L 5T6