Shipping policy
SHIPPING POLICY
Order Processing & Production
Most products offered by LUAR Printing Solutions are custom-made. Production times vary depending on the product, quantity, artwork approval, materials, and current workload.
Any estimated completion or shipping date provided is an estimate unless LUAR Printing Solutions has expressly confirmed a guaranteed deadline in writing.
Shipping Time
Shipping time begins only after the order has been completed and handed over to the carrier.
Transit times depend on the destination and shipping service selected. Carrier delivery estimates are not guaranteed by LUAR Printing Solutions.
Shipping Rates
Shipping charges are calculated based on the size, weight, destination, and shipping method of the order. Shipping costs will be communicated or displayed before the order is finalized whenever applicable.
Local Pickup
Customers may pick up completed orders from:
LUAR Printing Solutions
349 Columbia Street
New Westminster, BC V3L 5T6
Customers will be notified when their order is ready for pickup.
Rush Orders
Rush production and expedited shipping may be available depending on capacity and carrier availability. Additional charges may apply.
Please contact us before placing a time-sensitive order to confirm availability.
Shipping Delays
LUAR Printing Solutions is not responsible for delays caused by shipping carriers, weather, customs, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control, except where otherwise required by law.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned, delayed, or requires reshipping because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply.
Lost or Missing Packages
If tracking shows that a shipment is delayed or missing, please contact us as soon as possible.
LUAR Printing Solutions will assist with available carrier claims or investigations. Replacement or reimbursement will depend on the circumstances, carrier coverage, and applicable law.
Damaged Packages
If an order arrives damaged, please contact LUAR Printing Solutions promptly and provide photographs of:
- the shipping box or packaging,
- the shipping label,
- the damaged product, and
- any visible damage to the package.
Please keep all original packaging while the issue is being reviewed.
International Shipping
International shipping may be available for certain orders.
Customers outside Canada are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise agreed in writing.
International delivery times may be affected by customs clearance and other factors outside LUAR Printing Solutions’ control.
Large or Oversized Orders
Large signs, banners, displays, or bulk orders may require special packaging, freight service, or separate shipping arrangements. Additional charges may apply.
Questions About Shipping
For shipping questions or delivery estimates, contact us: